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How Karaoke and Cookies Create Captivated Customers
Real World Example: It was a normal day at the airport, or so I thought. I was flying out of the San Diego airport on my way to Salt Lake City. I was on my way to the gate when I heard music. Loud music. As I looked to see where it was coming from, I saw Southwest...
TIP 4: Don’t Show Your Customers That You Care.
What are you, a therapist? Negative Ned Says... “Do I look like a therapist? Why do these customers think I care about their problems? Their rotten marriage or their sick kid has nothing to do with me or my job. And frankly, I don’t want to hear about it. I wish...
TIP 3: Don’t Show Enthusiasm.
Keep it real. If you feel grumpy, let it show. Negative Ned Says... “You think I ought to be all excited about this work? To me, it’s just a paycheck. Isn’t it enough that I do my job? I don’t have to act like I like it, do I? I’m not going to jump up and down all...
TIP 2: Nip in the Bud the First Sign of a Positive Attitude.
Being positive will suck the life right out of you. Negative Ned Says... “It’s really easy to nip in the bud a positive attitude if I watch the news right after I wake up in the morning. There’s always a world crisis, a murder, bad weather, or a depressing statistic...
Why you need an MBA to hire a pet sitter
Real World Example: It happened the other day. I wasn't thinking about anything special. I just needed to complete the task of finding a pet sitter for my cat, Peaches. I called the PetSmart Pet Hotel and spoke with a gentleman named Mark. During our conversation, he...
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