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Week 38 – Mystery shopping reveals few possess ZAMitude!
Recently, I've been asked to be a "Mystery shopper" at some local doctor's offices. The purpose was to observe the behavior of the receptionists and nurses upon initial contact with the patient. All I had to do was sit in the reception area and observe. When I...
Week 37 – The 10-5 Rule promotes ZAMitude.
At a recent meeting, someone suggested implementing the 10-5 rule. Of course, the rest of us said "The what rule?" To which she replied, " Let me explain. The 10-5 rule states that when you are walking toward someone, at 10 feet you smile, and at 5 feet you...
Week 33 – Home Depot employees have good ‘Tudes.
I was in a hurry and I had a list. I needed a bunch of cleaning supplies and I needed them yesterday. A friend advised me to go to Home Depot. I'll have to admit that I usually dread going to Home Depot simply because the store is sooooooo big. I remember once it...
Week 32 – Manhattan Beach Open is on and people are still not happy.
Last Friday, the AVP (Association of Volleyball Professionals) closed its doors due to financial hardship - thus, cancelling the rest of the tour events. The City of Manhattan Beach together with the CBVA (California Beach Volleyball Association) graciously...
Week 31 – Flight attendent was missing ZAMitude!
By now, we've all heard the news about the flight attendant that lost his cool and evacuated out the emergency exit of the plane. Although the pieces of the story vary, we all get the gist: the combination of luggage falling on his head and rude passenger...
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