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Week 39 – Macy’s drops the ball – but not for long!
I'll have to admit that I was pissed about it. I knew it was a minor event in my life, but I was still mad. When I told my husband, he got even madder. I knew what I was going to do. I was going to blog about it. That'll at least make me feel better. Here's what...
Week 38 – Mystery shopping reveals few possess ZAMitude!
Recently, I've been asked to be a "Mystery shopper" at some local doctor's offices. The purpose was to observe the behavior of the receptionists and nurses upon initial contact with the patient. All I had to do was sit in the reception area and observe. When I...
Week 37 – The 10-5 Rule promotes ZAMitude.
At a recent meeting, someone suggested implementing the 10-5 rule. Of course, the rest of us said "The what rule?" To which she replied, " Let me explain. The 10-5 rule states that when you are walking toward someone, at 10 feet you smile, and at 5 feet you...
Week 33 – Home Depot employees have good ‘Tudes.
I was in a hurry and I had a list. I needed a bunch of cleaning supplies and I needed them yesterday. A friend advised me to go to Home Depot. I'll have to admit that I usually dread going to Home Depot simply because the store is sooooooo big. I remember once it...
Week 32 – Manhattan Beach Open is on and people are still not happy.
Last Friday, the AVP (Association of Volleyball Professionals) closed its doors due to financial hardship - thus, cancelling the rest of the tour events. The City of Manhattan Beach together with the CBVA (California Beach Volleyball Association) graciously...
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