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Weeks 17-18 – What happened to good customer service?
It seems to be everywhere. It seems to be happening more frequently. It seems like no one even cares. What am I talking about? Yep, once again, it's poor - no not even poor, but lousy customer service. Have we simply grown accustomed to it? Do we really expect so...
Week 16 – What’s that on your face?
I've had this dilemma for a while now. I'm hoping I'm not alone. I've tried different approaches and just don't know the "correct" approach - if there is any. Here we go...when someone has something on their face, like a piece of dirt, or a food or something,...
Week 15 – “Have a good day?”
So I'm flying home from White Plains, New York - yet again. Sure enough, the same crabby airport employee was working and was in the same wonderfully depressing mood. (I actually saw her roll her eyes after turning her back on a passenger - fabulous!) During...
Week 14 – What happened to manners?
Maybe I noticed because it was Friday. Maybe I noticed because I had been teaching customer service classes all week. Maybe I noticed because I was tired. Whatever the reason, during my travel from White Plains, NY to San Diego via Chicago O'Hare, I...
Week 13 – A funny thing happened…
(The names in this blog have been changed - just in case.) Last weekend my volleyball partner, "Jennifer", set up some games for us down at South Mission Beach. We were supposed to meet "Lisa" at 9:45am. We would be her 2nd round of players. Jennifer and I agreed...
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