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Barbara’s Blog

Week 4 – Red Robin Rocks

It's been about a year now that my husband and I started frequenting the Red Robin chain of restaurants.  For my husband, it's all about the burger.  He's a picky man, and to find a burger that meets his high criteria is a miracle in itself.  For me, it's all about...

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First impressions – ouch!

My husband is a general contractor.  This week he called a roofer to do a repair job for a client.  When the roofer, we'll call him Mark, answered the phone, he spoke so quickly, my husband could not understand the greeting.  My husband had to ask Mark to repeat his...

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Let's Find Your Service Drift

A short call to pinpoint where your patient experience is slipping, and what to fix first.