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Barbara’s Blog

Children are teachers too

Recently I attended a 2-year old birthday party.  It's interesting watching the kids and even more entertaining watching their parents running after them.  I felt sorry for the spouses that came with out their significant other.  They never seemed to get a break. ...

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It’s all in the smile!

My first experiment of my 365 day project was to make a conscious effort to SMILE.  Will people look at me funny?  Will mothers grab their children and run?  We shall see.  AND I purposely chose to wear sweat pants, a sweat shirt, my hair in a pony-tail and very...

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Let's Find Your Service Drift

A short call to pinpoint where your patient experience is slipping, and what to fix first.