Real World Story: As a CSI (Customer Service Investigator) who helps clients learn to JUMP for their customers, I jumped at this opportunity to send the Hilton Embassy Suites’ general manager a message in which I explained that most Hilton properties hire people who...

Have you noticed the latest in-dining restaurant trend in which ordering food is done ONLY via a smartphone app or by QR code scanning? Sounds like a genius idea for proficiency and accuracy, doesn’t it? Well, I can tell you that not all restaurants combine this...

Today’s HEART word is Thank you. Saying Thank you is the easiest form of acknowledging someone else’s service to us—or gift or compliment or gesture. Always thank customers and fellow co-workers after you interact with them—if only for the mere fact they shared some...

Today’s HEART word is Refresh. To refresh is to re-set our bodies and minds back to a state of balance. Many of our daily tasks can be routine and monotonous. After a while, this can weigh heavily on us. So, today, make an effort to get out of your rut and try...

Today’s HEART word is Attitude. Attitude is how we see others and how we treat them based on our perceptions of them, and it can be either positive or negative. If you start to sense a bad attitude creeping in on you, acknowledge what you are feeling and why. Then...