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The 2020 Holiday Season of Thanks is Upon Us!
As we kick off the holiday season, let us give thanks for the things and people in our lives that help us get through each day. Whether or not we are fortunate to spend the holidays with family and friends, let us look forward to the day that we’ll soon be able to...
How to Improve Survey Scores
Learn simple tips and tricks to improve customer service survey scores that won't break the bank. Hear a tip and listen to a story that illustrates the point in this video. As my gift to you click here to receive your FREE copy of my 21-point customer service...
How shutting off your TV can help you feel better
Do you watch the news every day? Do you come home from work and immediately turn on the TV? and then sit and watch it until bedtime? And for many of us, because of the pandemic and having to shelter in place at home, do we watch TV all day long? In this video, you'll...
Customer Service Week Day 5 – 2020
Recognize Yourself. Today is ALL ABOUT YOU! Take some time to recognize yourself today. You are doing great things like turning around customers, clients, or patients. Take a deep breath and thank yourself for all those good things you do, and then do something that...
Customer Service Week Day 4 – 2020
Deliver White Glove Service. Today, look for a nice and wonderful customer and let them know just how nice and wonderful they are. When you acknowledge good people, whether face-to-face or virtually, you are sure to make their day a little brighter. For more...
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