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How to Measure Service
If you’re curious as to what your customer think of your customer service, you must do this very important skill. Watch this video for the simple, yet poignant, answer. As my gift to you for watching, click here to receive your FREE copy of my 21-point customer...
Customer Service Tips and Tricks for the Phone
Have you ever called a company and immediately been put on hold? If so, how does that make you feel? In this quick video, you'll learn simple and effective customer service tips for putting people on and off hold. As my gift to you for watching, click here to receive...
How to deliver frustration-free customer service
The word frustration does NOT even begin to describe how a colleague of mine feels about Verizon’s customer service of late. He recently shared his story with me. Real World Story: “I have been a client of Verizon for 12 years and have had a perfect payment record....
A Lesson in Customer Service: Not too big to care about customers
A blog reader from Illinois shared the following story of an interaction with Amazon. Real World Story: I had the absolute best customer service with Amazon and would like to share it with you. My son, 28, lives in Austin, Texas. He called me this past Wednesday...
The Customer Service One-Hour Sleuth
In my last blog post, I wrote about employees having the permission to discern when a policy needs to be broken. This week I want to write about giving employees the discernment to solve problems quickly, saving customers time and effort. A colleague shared a recent...
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