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Customer Service Week: October 9
“Worry about being better, bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.” — Gary Comer, Lands’ End Practice being present today. When a customer is talking, stop all other activities, make eye contact and...
Customer Service Week: October 8
“For my money, the two best customer service practices are sincere empathy over indifferent calmness and common sense over standard operating procedure. These two simple guiding principles remind us how easy it can be to transform the customer experience.” — Anthony...
Customer Service Week: October 7
“One customer, well taken care of, could be more valuable than $10,000 worth of advertising.” — Jim Rohn, Author/Speaker If YOU were the customer, what would make YOU feel well taken care of? Think of two things, write them down, and incorporate them into your day. It...
An industry insider’s secret to exceptional healthcare customer service
When it comes to finding the secret to exceptional customer service in healthcare, we must always remember that patience and understanding are a must when meeting people on one of their worst possible days. A colleague in the healthcare industry recently shared the...
How the smallest things make the biggest difference in the customer experience
Have you ever had a customer service experience that made you feel surprisingly good? I had such an experience. Real World Story: About one week after my recently blogged-about adventures in Bermuda, I had an unexpectedly great experience at an unassuming location. It...
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