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Tips from a “Mystery Shopper” Experience for Great Customer Service
I recently went on-site at a mystery location to evaluate their level of customer service. Real World Story: Not long ago, one of my clients hired me to evaluate how all departments at their winery resort treats its customers. The results were quite positive....
Wishing You a New Beginning in 2020!
The end of 2019 marks an opportunity for a new beginning, so may we look forward to 2020 with hope and anticipation for the very best in others and in us. And may we look back to 2019 with gratitude for our blessings and with appreciation for the lessons learned from...
Hilton Buddy Makes for a Memorable Customer Service Perk
Real World Story: I recently stayed at a Hilton property, and an unexpected service perk I received was quite the memorable experience that I will not soon forget. This got me thinking about what we in customer service can provide our customers to show them our...
Happy Thanksgiving 2019!
As that time of year for giving thanks is upon us, let us take a moment to truly be thankful for everything in our lives—the good and the bad. The good for the many wonderful memories they cultivate. The bad for giving us the opportunity to grow and be genuinely...
Falling Into a BAD Emergency Room Experience
I pray this never happens to you or your loved one! Real World Story: Recently, my mother spent time in the hospital. It all started with a fall. She was transported by ambulance to the nearest hospital, where she spent a total of four days, and the service she and I...
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