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How to save on time in Customer Service with accurate understanding
Having website issues is never fun. It’s even more stressful when you’re in the middle of a marketing campaign that directs clients to pages on your website that aren’t running accurately. And worse yet, it’s aggravating when the service agents trying to help you...
Looking Forward to 2019!
As 2018 comes to a close, may we look forward to 2019 with hope and anticipation for the very best in us and others. And may we look back to 2018 only with gratitude at the good experiences and the lessons learned from the not so good. As we move forward, may we...
How Patience Pays Off in Customer Service
Does it annoy you when you contact a company’s customer service department, and you are rushed through the process of solving your problem so quickly that you feel like a bother? And then you actually have to call back to ensure that your issue was truly resolved...
Do your service agents put your customers through a workout?
Have you ever visited a business and experienced so much frustration with its employees that you felt like you were put through a rigorous workout? And it takes one employee only to ruin your customer experience. A colleague shared the following story with me. Real...
How to avoid the “Is Anybody There?” void in your customer service
You enter a restaurant for the first time. You look for a human or some sort of sign to tell you to wait or to be seated or to seat yourself. Instead, you are greeting by a void of uncertainty. Is anybody there? Real World Story: I cannot explain why the above...
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