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Falling Into a BAD Emergency Room Experience
I pray this never happens to you or your loved one! Real World Story: Recently, my mother spent time in the hospital. It all started with a fall. She was transported by ambulance to the nearest hospital, where she spent a total of four days, and the service she and I...
When you “probably” should not be a customer service agent
Real World Story: My stay was at the Microtel Inn & Suites by Wyndham in Denver, CO. Because of the brand name “Wyndham” in its title, I had high expectations for this hotel. However, it didn’t take long for disappointment to sink those assumptions. At the very...
Customer Service Week: October 11
“We live in a world where the little things really do matter. Each encounter no matter how brief is a micro interaction, which makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we...
Customer Service Week: October 10
“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” — Mark Cuban, Dallas Mavericks If you...
Customer Service Week: October 9
“Worry about being better, bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.” — Gary Comer, Lands’ End Practice being present today. When a customer is talking, stop all other activities, make eye contact and...
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