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Customer Service Week: October 7
“One customer, well taken care of, could be more valuable than $10,000 worth of advertising.” — Jim Rohn, Author/Speaker If YOU were the customer, what would make YOU feel well taken care of? Think of two things, write them down, and incorporate them into your day. It...
An industry insider’s secret to exceptional healthcare customer service
When it comes to finding the secret to exceptional customer service in healthcare, we must always remember that patience and understanding are a must when meeting people on one of their worst possible days. A colleague in the healthcare industry recently shared the...
How the smallest things make the biggest difference in the customer experience
Have you ever had a customer service experience that made you feel surprisingly good? I had such an experience. Real World Story: About one week after my recently blogged-about adventures in Bermuda, I had an unexpectedly great experience at an unassuming location. It...
Healthcare customer service that’s a cure for patients’ anxiety
Going to see your doctor can be an anxiety-causing situation for some people. Such anxiety is something we often overlook in the healthcare industry because it’s difficult to see things from a patient’s perspective at times. After all, patients come to us for caring...
How one bad employee can change a positive experience into a negative memory
Have you ever had an experience that left you feeling, well, sort of blah? I had such an experience. Real World Story: Recently, I was fortunate to stay at a 5-star hotel in Bermuda. After reading the reviews online, I had extremely high expectations. When I arrived,...
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