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The Top AI Concerns in Customer Service
AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following - 1. AI can’t replace human connection. Have you ever heard a customer distressed...
Proof that Government Workers CAN Provide Great Service
Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they're on the right track. Here's just one story from one stellar employee: On Feb 1st, the employee,...
My Frustrating Experience at Albuquerque Marriott North Pyramid
Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it's a bumpy ride. So, picture this: I'm in town for a conference, excited to soak up some knowledge. I hop in an Uber from the airport to the...
With a little help from exceptional customer care, all dogs go to heaven peacefully
The essence of customer service may be summoned up as people being of service to others, so having an attitude of service is essential for customer service professionals. And when customer service is delivered exceptionally well, it can dispel some of the myths that...
The People at TransUnion Rate A+ in Customer Service
Getting good service from a large company can be an exasperating and exhausting experience, especially when trying to reach a live person on the phone. Getting through today’s “modern” phone trees and multitude of prompts can drive any normal person to insanity. And...
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