Blog
Barbara’s Blog
Follow
Subscribe
Home Depot Steps Up, Again: unexpected lessons in great customer service
A few months ago, I posted an encouraging story about Home Depot and the great service it provided to a friend of mine. Following is another Home Depot service story relayed to me by that same friend. Real World Story: Over the Thanksgiving holiday, I talked with my...
How to Deliver Concierge-Style Customer Service
When you think of the word “concierge,” many of us imagine personalized exceptional service for elite customers—the white glove treatment for a privileged few. But concierge-style customer service is a service you can deliver to all your customers all the time. Real...
How to Make Great Customer Service the Core of Your Company’s Culture
Every company in every industry has a corporate culture, no matter how big or small the company is. Therefore, being proactive and strategic in building that culture is essential to financial success—by way of customer loyalty through an inspired corporate culture....
Holiday Greetings!
Holiday greetings to you! I want to take a moment from the hustle and bustle of the holidays to wish you the very best of the season. May your days be filled with good cheer and happiness, shared with family and friends. If you have faced a challenging year, I hope...
Feedback: How to Strengthen Your Customer Service Arsenal With this Secret Weapon
Requests for feedback are everywhere. When you shop online or visit a new website, a service survey window will usually pop up. When you contact a company via Chat, a customer survey window almost always appears at the end of your session. When you walk into most...
Let’s Talk About Your Event
