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Giving Thanks
Thanksgiving The word alone brings a smile to my face. The graceful and simple concept of Giving Thanks for the good things in our lives is so rewarding that it can shift negative attitudes into positive thinking in a matter of seconds. What if we gave thanks every...
Conscious kindness for real-world connection
We live in a lonely world. We share the planet with billions of people, and we see hundreds around us on a daily basis. Yet we are not connecting with our fellow man. We walk next to one another on the street, stand closely in elevators, sit tightly on buses and...
Must-have Skills for Customer Service Teams
Have you ever wondered which skills make an exceptional customer service agent? Are you curious about what customers really expect of you and your agents? Would you like to learn more? Recent research answers these questions and more. Check out this link or click on...
The Power and Impact of a Positive Attitude
Simple Service Secrete #1: The Power and Impact of a Positive Attitude As our national U.S. elections draw to a close, we are reminded of the power of words and actions. It's clear to see how negativity takes a life of its own, drawing many of us into...
The Golden Rule of Customer Service: Communicate with humans as humans
Have you ever had someone make you feeling ashamed? Now imagine it happening to you at the hands of someone who is supposed to be helping you. Real World Story: I recently surveyed a company that provides care services to homeless people. It provides free meals,...
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