Blog
Barbara’s Blog
Happy Holidays to one and all!
May the season be filled with laughter, happiness and calm. For many of you, this year may have had setbacks, whether professionally or personally. But always remember you have a choice to move forward. So choose happiness and laughter—or eat chocolate! Then make your...
Customer Service Lessons from Canada — rocking the little things, eh!
Real World Story: From the Eloqui newsletter About Eloqui PRESENTATION & COMMUNICATION TRAINING We've partnered with thousands of celebrities and business professionals, from CEOs to salespeople, attorneys, financial advisors and CPAs to gain confidence and build...
R-E-S-P-E-C-T, Find out what it means to customer service
As a customer service professional, my business credo—and my philosophy of life, really—is you don’t have to like me. You don’t even have to agree with me. BUT you DO have to respect me. So what’s the difference? It’s simple. To like someone or to agree with another...
Giving Thanks
Thanksgiving The word alone brings a smile to my face. The graceful and simple concept of Giving Thanks for the good things in our lives is so rewarding that it can shift negative attitudes into positive thinking in a matter of seconds. What if we gave thanks every...
Conscious kindness for real-world connection
We live in a lonely world. We share the planet with billions of people, and we see hundreds around us on a daily basis. Yet we are not connecting with our fellow man. We walk next to one another on the street, stand closely in elevators, sit tightly on buses and...
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