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Customer Service Lessons from Albuquerque’s Tourism Industry
It’s official. I love Albuquerque. From the moment I arrived until the second I left, I was treated like a queen—and what girl doesn’t want that? Real World Story: I was booked for a live morning interview with an Albuquerque local TV station. My schedule was tight,...
Customer Service Expert Engages Crowd
Barbara getting the crowd into the presentation in Kuala Lumpur.
Happy “New” Year!
New Year. New Focus. New Opportunities. New Chances to Help Others. Here's to a "NEW" year for us all!
Happy Holidays
Happy holidays and warm tidings to one and all! During the last couple of months, I’ve written about making the holidays just a little nicer for everyone you encounter, the power of positivity and being nice, and the benefits of giving over receiving. So, this holiday...
It’s better to give than to receive
It’s the holiday season. A time of massive shopping for “the day,” but what if we focused on giving with no expectation of getting anything in return? I bet we would gain something even better—a feeling of pride, happiness, and deep fulfillment. Real World Story:...
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