Blog
Barbara’s Blog
Follow
Subscribe
Customer Service Tips from Barbara Khozam – Kindness
When you deeply care about something, it’s easy to create enthusiasm about it. And if you truly care about your customers and the products you represent, it will be easy to please your customers and go the extra mile So, kill them with kindness, use your enthusiasm to...
How to lose a customer in two minutes or less
Has this ever happened to you? Real World Story: A meeting planner who had recently booked me for a keynote presentation told me the following true story: “It was approximately 12:15 in the afternoon, and I had a lunchtime craving for one of my favorite sandwiches at...
Enthusiastic Funny and Engaging Customer Service Training with Barbara Khozam
Two tips for dealing with negative people. You can change a negative interaction around with your own positivity. Smile. Stay out of the “Grump Zone,” If you are feeling grumpy, slap a smile on your face and “fake it ‘til you make it.”
Customer Service Speaker Barbara Khozam Offers a Challenge
A challenge for dealing with difficult customers because customers want to feel important and appreciated. They want to be treated as individuals. But you must be sincere. Your customers are smart and will know if it’s lip service. Sincerity will create good feelings...
Customer Service Training Expert Barbara Khozam Empowers Employees
Speaking to a group of knowledgeable, skillful and dedicated employees allows for time to celebrate their most special and unique skill, their heart and their compassion
Let’s Talk About Your Event
