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Mistakes Companies Make Hiring a Customer Service Expert
Imagine delighting your customers in such a way that makes you and your brand unforgettable? 3 Mistakes Companies Make 1. Not Doing the Research – referrals are great, but don’t rely too much on it. Make it a point to meet face-to-face or at least...
15 Customer Service Skills that Every Employee Needs
There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or simply losing customers as your service...
How to Get an Organization on Board with Great Customer Service
Imagine wowing your customers in such a way that you virtually eliminate the competition and then imagine that company is you? Today I’m going to share with you a few ways you can get your entire onboard delivering good customer service. I offer 5 tips...
20 Customer Service Tips You Need to Know
Customer service tips are a dime a dozen on the web, but how many of them actually provide real value? Sure, “be polite” is good advice when dealing with customers, but it’s also obvious and lacks the data and case studies to provide further insights. That’s why today...
How to Maintain Momentum After Customer Service Training
Imagine wowing your customers consistently in a way that makes your brand unforgettable? Now imagine if that company was yours! If you don’t have pre-existing protocols, I’m going to teach you how to do that. Watch Now:
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