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Barbara’s Blog
Customer Service Tips | Skills You Need
Regardless of the type of contact that you have with customers, whether it is over the phone, face-to-face, in a restaurant or shop, in an office or financial institution, in the entertainment or tourist industries, good customer service skills help everybody. A...
How to Deliver Good Customer Service Consistently
Imagine wowing your customers consistently in a way that makes your brand unforgettable? Now imagine if that company was yours! How can you do this and consistently deliver good customer service consistently? Number one: Hire the right people! Hear all...
6 Ways Social Media Is Key to Your Customer Service Strategy
Social media is more than just a way to market your company; it is a platform to have a two-way conversation with your patrons and should be part of your overall customer service strategy. They ask, you answer. They complain, you explain. They thank you, and you can...
Is Customer Service One Size Fits All
Imagine wowing your customers in such a way that they tell everyone they know and imagine that the company is yours? Every human being has a set of expectations. The truth is, how I expect to be treated is different than how you...
Customer Service or Customer Experience?
Customer service or customer experience? Are they the same thing? There's been a lot of talk about whether marketing and customer experience are one and the same or if they replace each other - you know, "Customer experience is the new marketing." Well, I have a bone...
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