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Customer Service or Customer Experience?
Customer service or customer experience? Are they the same thing? There's been a lot of talk about whether marketing and customer experience are one and the same or if they replace each other - you know, "Customer experience is the new marketing." Well, I have a bone...
How to Tailor Your Customer Service Training
Imagine wowing your customers in such a way that they tell everyone that they know and imagine that company is you? Today I’m going to share with you a few tips from my 9-step “Happy Pants” process. Want to know how you can better tailor...
The Social Consumer Study And What It Means To Customer Service Professionals
“The pen is mightier than the sword,” wrote Edward George Bulwer-Lytton in 1839. Little did he know what was to come with the advent of social media? Around the globe, customers – friend and foe alike – share their experiences using indelible digital characters all...
How I’m Different From Other Customer Service Experts
Imagine wowing your customers in such a way that you clearly distinguish you from your competition? Today I’m going to answer a question that I get rather frequently and that is, “how are you different from other customer service experts?” Watch the video below to...
Ken Blanchard on giving ‘legendary service’
Ken Blanchard is one of the living legends of the business world. His book "The One-Minute Manager" has sold more than 13 million copies — and that's just one of the more than 60 books written or co-written by him. In 1979 he founded The Ken Blanchard Companies, which...
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