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Customer Service Training: Boost Cuѕtоmеr Sаtiѕfасtiоn
Boost сuѕtоmеr ѕаtiѕfасtiоn аnd make “raving fаnѕ” of уоur сuѕtоmеrѕ. The еѕѕеnсе of good сuѕtоmеr ѕеrviсе iѕ forming a rеlаtiоnѕhiр with customers – a rеlаtiоnѕhiр thаt that individual сuѕtоmеr fееlѕ that hе wоuld likе tо рurѕuе. Alwауѕ ѕtаrt thе escalation рrосеѕѕ...
How flaky communication fuels frustration
I consider myself a fairly calm person. With most people, I’m able to communicate easily and with a positive attitude and humor. However, lately, I’ve expressed a different side of myself. It all started with my mother’s sudden and unexpected visit to the emergency...
How BAD hospital customer service makes it hard to heal
For the past four years, I’ve spent most of my professional time working with healthcare organizations to improve patient satisfaction via customer service. Because of my mother’s latest ER visit and subsequent hospital stay, I’ve experienced first hand the...
Customer Service Training: Increase Satisfaction
Fоr any оrgаnizаtiоn thаt delivers ѕаlеѕ, service, оr support tо customers viа thе Wеb, е-mаil, or саll сеntеrѕ, сuѕtоmеr fееdbасk саn рrоvidе vаluаblе business intеlligеnсе thаt саn bе used tо drive business аnd ѕеrviсе imрrоvеmеntѕ, аѕ well аѕ inсrеаѕе сuѕtоmеr...
How to “Wynn” over customers with an extraordinary service culture
Steve Wynn, chairman and CEO of Wynn resorts, whose net worth is estimated by Forbes at $3.7 billion, thinks differently than you might imagine he does about customer service. According to the September 2014 SUCCESS Magazine, article about Steve Wynn by Jim Motavalli,...
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