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How poor telephone etiquette can lose a customer in 5 seconds or less
Have you ever called a business and the person who answered the phone spoke so quickly that you doubted you called the correct place? Did you ask for the customer service rep’s name and not understand the reply, feeling embarrassed to ask again? The problem with this...
Broken promises – the newest addiction in customer service?
I have a hot button. But, maybe it’s just me. Maybe I blow things way out of proportion. But, my latest pet peeve is about people in service industries who don’t do what they say they will—people who simply don’t fulfill promises made to their customers. The Verizon...
How the Ritz-Carlton CARES about Customers
When people talk about companies that deliver great customer service, the Ritz-Carlton is consistently included in the conversation. In an interview with the Ritz-Carlton Shanghai’s General Manager John Rolfs, he shares his keys to success. Watch the short...
Why Being Happy NOW is So Important
On January 10, 2014, Sam Berns died at the age of 17 of complications from a rare premature-aging disease called progeria. Although Sam knew his life was short, he lived each day to the fullest and inspired teens and adults alike to adopt his positive mindset. Check...
Do You Pout Over Poor Pay?
Employees who are unhappy with their compensation has always been an issue within companies. And lately, it seems to be a dominating theme. According to Don MacPherson, President and Co-Founder of Modern Survey, employees routinely complain about compensation because...
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