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How to Work with People You Dislike
How do you get individual people to work effectively as a team? While teamwork is a tricky topic for managers and team members alike, it is possible to create teamwork — even among workers who don’t like one another very much. First, we have to realize that humans are...
What’s worse? The doctor or the cancer?
Have you ever received bad news from a doctor? Did the doctor’s way of delivering the news make you feel better or worse? Real World Story: My sister-in-law, Holly, finds a lump in her breast. Alarmed, she schedules a mammogram. Bad thoughts lead to bad news. After...
Restaurant Revelation: Is Your Food as Bad as Your Service?
When you’re greeted in a restaurant with bad service, do you doubt the quality of its food? If a restaurant’s parking lot is littered with garbage, do you question the tidiness inside? If a restroom is dirty, do you worry about the cleanliness of the kitchen and the...
How to be nice even when you don’t want to be!
It’s the end of another year, when we celebrate the holidays and spend time with all kinds of people. They may be family, relatives, friends, neighbors, or work associates. We may not always agree with many of them or approve of their decisions. Yet, we still need to...
Five Ways American Airlines Delivers BAD Customer Service
It was a normal travel day. I wasn’t expecting anything special, but I certainly wasn’t expecting anything bad. Luckily, we can turn around my bad travel experience into lessons worth learning. Real World Story: Here are the five ways American Airlines delivers BAD...
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