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Restaurant Revelation: Is Your Food as Bad as Your Service?
When you’re greeted in a restaurant with bad service, do you doubt the quality of its food? If a restaurant’s parking lot is littered with garbage, do you question the tidiness inside? If a restroom is dirty, do you worry about the cleanliness of the kitchen and the...
How to be nice even when you don’t want to be!
It’s the end of another year, when we celebrate the holidays and spend time with all kinds of people. They may be family, relatives, friends, neighbors, or work associates. We may not always agree with many of them or approve of their decisions. Yet, we still need to...
Five Ways American Airlines Delivers BAD Customer Service
It was a normal travel day. I wasn’t expecting anything special, but I certainly wasn’t expecting anything bad. Luckily, we can turn around my bad travel experience into lessons worth learning. Real World Story: Here are the five ways American Airlines delivers BAD...
Doctor’s note reveals shocking diagnosis
We’ve all had to do it. We don’t like doing it. Yet, we expect to do it every single time. What is “it”? Waiting for the doctor to see us. When we DON’T have to wait, it’s a pleasant surprise. But, it certainly isn’t the norm. However, a doctor’s note from an astute...
Big Box Store Turns Ho, Ho, Ho into No, No, No
Black Friday is traditionally a shopper’s grand dream. However, it’s not surprising that, sometimes, the dream turns into a holiday nightmare — at least it did for the giant retailer Target. The trouble started with a price reduction misprint in a Target ad for a...
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