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Money as a Motivator: Miracle or Misfire?
I hear time and again from managers everywhere how “My employees are only motivated by money.” When I ask how they know, the usual reply is “When I ask what motivates them, they always say ‘Well, a raise would be nice.’” While people SAY they are motivated by money,...
Five Reasons Managers DON’T Give Recognition
In last week’s post, we covered the essentials for effective recognition of others. In this week’s post, we’ll discuss some of the most common objections for giving employee recognition. (This information was gleaned from the book The Carrot Principle by Arian Gostick...
Not all Thank You’s are created equal
I’ve recently been asked by several clients to deliver presentations to their organizations on the power of appreciation. It appears that companies are starting to realize more and more that a little appreciation can help to engage, RECOGNIZE, and encourage employees...
Do you picture yourself as a leader on a new horizon?
Being a leader is position of ongoing personal evolution and continuous hard work. And it takes a lot of extending ourselves into areas that are, at first, uncomfortable. But, we can turn that discomfort into opportunites to think in new ways and do things in a new...
Four Seasons Hotels: the Superior Service Super Stars
I consider myself a well-seasoned traveler. Throughout the last 15 years, I have experienced the full gamut of hotel customer service. And quite frankly, not all hotels live up to the great standards they claim. Because of so many disappointments and let downs while...
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