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Zap Negativity while You Help Lift the “Spirit of the Barrio”
This Friday, May 17th, beginning at 11:45am, Barbara Khozam is presenting to more than 400 local businesses, community leaders, and private citizens at the “Spirit of the Barrio” luncheon event in San Diego, CA. [youtube=https://youtu.be/W0NhE187jRs] Barbara will be...
How can I possibly impact customer service when I don’t have direct contact with customers?
Lately, I’ve been asked this question frequently, especially during my customer service training classes. The answer to this question is a resounding, "Everyone impacts the customer experience." I’ve always advocated the attitude that “everyone is your customer,” and...
Mercury Insurance Group Turns a Bad Situation to Great
Just when you think customer service can’t get any worse, you hear a story that simply surprises you. Real World Story: A few days ago, one of my clients shared with me the following story: "One day, I decided to call Mercury Insurance Group to ask about insurance...
Where do you draw the line between love and hate?
BAD Customer Service Hits YouTube
Don’t miss this interview with Barbara Khozam on How to turn around BAD Customer Service, by Jake Gudger, whom many consider the "Young Challenger" of digital marketing experts today. In an era of multi-channel marketing, customer service remains a crucial component...
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