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Where do you draw the line between love and hate?
BAD Customer Service Hits YouTube
Don’t miss this interview with Barbara Khozam on How to turn around BAD Customer Service, by Jake Gudger, whom many consider the "Young Challenger" of digital marketing experts today. In an era of multi-channel marketing, customer service remains a crucial component...
Can a Kink in the Chain Ruin Your Link to Great Customer Service?
I just read an article about a customer’s bad experience at Best Buy titled “Will Best Buy's Horrible Customer Service Sink Samsung?” Because of the bad experience, the author now has a bad impression of the company in general – and wasn’t afraid to write about it!...
“Think and Grow Rich” Summit Coming to San Diego, CA, April 25-27
With more than 75 million copies sold worldwide, “Think and Grow Rich” is a timeless classic. When you ask anyone who is closely linked to the success and personal development industry which book influenced them most, you’ll always hear the book title “Think and Grow...
Can Poor Internal Customer Service Impact Great External Service?
A few weeks ago, I was interviewed by radio station MileHiRadio.com about BAD Customer Service. A caller asked, ”Can a company provide great external customer service while harboring poor internal customer service.” And my answer—without pausing—was, “NO!... Not for...
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