Blog
Barbara’s Blog
Follow
Subscribe
USA Today Article Reveals Surprising Data About Customer Satisfaction
We’ve all been told that bad customer service impacts the bottom line. But, does it? A recent article in USA Today (March 16, 2013) reported on the 9 worst retailers with the worst customer service https://usat.ly/Z5cy4P. The big surprise: several of them continued to...
Is Rude the new ‘Tude?
When did it become fashionable to be so rude? In the past several weeks, I’ve had several people ask me about those rude customers that I referred to in my blog titled “Why are you (as a customer) so rude? Disgruntled employees want to know.” One question asker works...
Kindness—Does It Need to be Real?
We’ve all heard the term “Fake it ‘til you make it.” But, can we truly apply this philosophy to customer service? If customers know that you’re “faking kindness,” won’t that annoy them? Does it annoy you when someone isn’t being sincerely kind to you? OR, do you...
Can Healthcare Make Great Strides by Rolling Out the “Red Carpet”?
While watching the Oscars last Sunday, I was riveted by the attention given to the celebrities who walked the red carpet. The media swarmed around them as hundreds of thousands of people lined the streets for a glimpse. All watched attentively these “special” people...
Barbara joins the MileHi Club! Don’t miss her BAD interview on MileHiRadio.com
What’s better than joining the MileHi Club? Listening to Barbara Khozam’s interview by Greg Giesen on MileHiRadio.com, that’s what! Don’t miss this humourous and insightful interview about today’s prevalent BAD Customer Service, hosted by Greg Giesen and Dr. Allison...
Let’s Talk About Your Event
