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2012 Customer Service Survey Results
I found this article on the internet and thought I would pass it along. Feel free to leave your comments at the bottom. The complete company rankings Here's a look at the methodology and full results of the MSN Money-JZ Analytics customer service survey for 2012. MSN...
Why are you (as a customer) so rude? Disgruntled employees want to know.
I hear this question — more of an excuse really — often and usually from low-scoring customer service representatives. These types of reps whine and complain about the customer being rude, shifting all blame onto you, the paying customer. And if you stop and think,...
TIP 24: Give a Standard Answer to Every Problem.
Don’t waste your time trying to reinvent the wheel. Negative Ned Says... “Most of the time, I know the answer to a customer’s complaint about two seconds after he starts whining about it. I nod, look bored, and check my e-mail while he’s rattling on about the terrible...
TIP 23: Put the Blame on Your Company’s “Policies & Procedures.”
Rules are rules. Negative Ned Says... “I didn’t make the rules; I just work here. There’s nothing I can do. That’s the company’s policy. If I made an exception for you, it wouldn’t be fair to everyone else. I think it’s a stupid rule, too, but there’s nothing I can do...
Step up, Step in, and Lend a Helping Hand
All people are inherently nice-and now I have proof! My mother's health has been declining for the past seven or so years. She's at the point now where she must use a motorized wheelchair to get around. My mother is extremely independent and has mastered the art of...
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