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How a Simple Acknowledgment Can Create Customer Loyalty
Okay, I'm going to admit it. I just had another birthday. But, I'm not big on celebrating my birthday: I don't like big parties, lots of presents, or people fussing over me. But, I do like it when people simply remember to wish me a happy birthday. And, apparently,...
TIP 25: Say to Your Customers, “I Don’t Know” or Just Make-Up Something.
It’s just easier this way. Negative Ned Says... “If someone asks me a question and I don’t know the answer, I’m perfectly willing to say, ‘I don’t know.’ I’m just being honest! (Although, sometimes, I guess at the answer so they don’t think I’m dumb — or I take the...
2012 Customer Service Survey Results
I found this article on the internet and thought I would pass it along. Feel free to leave your comments at the bottom. The complete company rankings Here's a look at the methodology and full results of the MSN Money-JZ Analytics customer service survey for 2012. MSN...
Why are you (as a customer) so rude? Disgruntled employees want to know.
I hear this question — more of an excuse really — often and usually from low-scoring customer service representatives. These types of reps whine and complain about the customer being rude, shifting all blame onto you, the paying customer. And if you stop and think,...
TIP 24: Give a Standard Answer to Every Problem.
Don’t waste your time trying to reinvent the wheel. Negative Ned Says... “Most of the time, I know the answer to a customer’s complaint about two seconds after he starts whining about it. I nod, look bored, and check my e-mail while he’s rattling on about the terrible...
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