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TIP 19: Don’t Interrupt Your Personal Phone Call to Help a Customer.
Excuse me, this is a private conversation. Negative Ned Says... “Chatting with my friends on the phone is my priority. You’ll just have to wait. Not to mention the texting I have to do when I get off the phone. So just cool your jets and don’t irritate me. After all,...
Great news! My company and I are honored
Great news! My company and I are honored to have made it into the July-August 2012 edition of 11:11 Magaine. This magazine is created by an amazing woman named Simran Singh and is "Devoted to the Journey of the Soul." My interview is on pages 46-47. Feel free to let...
TIP 18: Never, Ever Address Your Customer by Name.
You don’t want to invade a person’s privacy, duh. Negative Ned Says... “I don’t call my customers by name because, for one thing, some of them have names with too many syllables. Or their names sound like video-game characters. My memory isn’t that good, either. So...
What do Olympic Gymnasts and Customer Service have in Common?
As I watched USA's "Fab Five" (women's gymnastics team) win the gold medal in the team competition, it dawned on me that their journey to success is similar to the success of businesses that provide excellent customer service. Here are the FIVE similarities: 1. Have a...
TIP 17: Treat Everyone Exactly the Same.
You don’t have time to learn everyone’s personality style. Negative Ned Says... “I treat everybody the same. That’s what we’re supposed to do, right? I don’t see why I have to cater to people who don’t speak English, or who don’t understand how our system works, or...
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