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TIP 21: Raise Your Voice or Shout Back.
After all, the one with the loudest voice wins. Negative Ned Says... “If the customer yells at me, it’s perfectly okay for me to yell back. I have to defend myself. I have feelings too, you know.” Positive Paul Says... “This is a tough one. When someone is yelling at...
TIP 20: Don’t Explain Things to Customers.
Does it say Google on your paycheck? Negative Ned Says... “I don’t want to insult the intelligence of my customers. They are adults. So I talk as little as possible. If they want an explanation, they’ll ask for it or look it up on the Internet. They wouldn’t want to...
Seven Miles for Sushi
My coach, mentor and friend, Dave Sheffield, wrote a great article on customer service. Feel free to leave your comments at the bottom. Thanks, Dave, for letting me share. 7 Miles for Sushi by Dave Sheffield on Thursday, August 16, 2012 at 9:30am · “Never judge a man...
TIP 19: Don’t Interrupt Your Personal Phone Call to Help a Customer.
Excuse me, this is a private conversation. Negative Ned Says... “Chatting with my friends on the phone is my priority. You’ll just have to wait. Not to mention the texting I have to do when I get off the phone. So just cool your jets and don’t irritate me. After all,...
Great news! My company and I are honored
Great news! My company and I are honored to have made it into the July-August 2012 edition of 11:11 Magaine. This magazine is created by an amazing woman named Simran Singh and is "Devoted to the Journey of the Soul." My interview is on pages 46-47. Feel free to let...
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