Customer Service Escondido Archives - Barbara Khozam, Customer Service Speaker

Building an Effective Holiday Customer Service Strategy in Four Steps

by Barbara Khozam | Nov 15, 2024 | Customer Service Consultant, Customer Service Escondido, Customer Service Speaker, Customer Service Training

With rising customer expectations and fierce marketplace competition, it’s essential to elevate your e-commerce approach for the holiday season. Providing a memorable shopping experience gives customers—both new and returning—a reason to choose you. To achieve this,...

The Best Phrases for Deescalating Irate Customers

by Barbara Khozam | Oct 11, 2024 | Customer Service Consultant, Customer Service Escondido, Customer Service Speaker, Customer Service Training

No one enjoys dealing with an irate customer, but learning to navigate tough conversations can transform negative interactions into opportunities to build customer loyalty and boost profits. When I train customer service representatives, they often start with a sense...

The Top AI Concerns in Customer Service

by Barbara Khozam | Jul 10, 2024 | Customer Service Consultant, Customer Service Escondido, Customer Service Speaker, Customer Service Training

AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following – 1. AI can’t replace human connection. Have you ever heard a customer...

Proof that Government Workers CAN Provide Great Service

by Barbara Khozam | Jul 9, 2024 | Customer Service Escondido

Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they’re on the right track. Here’s just one story from one stellar employee: On Feb 1st, the...

My Frustrating Experience at Albuquerque Marriott North Pyramid

by Barbara Khozam | May 20, 2024 | Customer Service Consultant, Customer Service Escondido, Customer Service Speaker, Customer Service Training

Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it’s a bumpy ride. So, picture this: I’m in town for a conference, excited to soak up some knowledge. I hop in an Uber from the...

A BAD lesson in allowing technology to replace human interaction in customer service

by Barbara Khozam | May 25, 2015 | Customer Service Consultant, Customer Service Escondido, Customer Service Training

Am I alone in thinking that technology is slowly taking over human interaction? We are perfecting computer code that can anticipate and target our likes and dislikes, software that emulates and extrapolates from the work of master painters, and apps that use...