Why Role Playing Doesn’t Work for Customer Service Training
Here are two things you can count on when scheduling customer service training. Employees will be worried that the training includes role-playing. Managers will be worried that the training doesn’t include role-playing. Employees don’t like role-playing because it...
How To Improve Customer Service
Whеn running a high-growth buѕinеѕѕ you could wеll find thе аmоunt of attention уоu can devote tо each сuѕtоmеr bесоmеѕ increasingly ѕtrеtсhеd аѕ уоur company develops аnd уоur client bаѕе expands. But еvеn whеn rарid grоwth рlасеѕ аdditiоnаl ѕtrаin оn thе product оr...A Perspective on “The Customer is Always Right”
A recent article by Alexander Kjerulf has created buzz around the common saying “the customer is always right.” Kjerulf shares the “Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong” and provides examples as to when the customer may not be entitled to the...
Learn This Customer Service Training Secret In The Shower
Once when I’d been camping and away from running water, my hair got really, really dirty; it felt like there could be earthworms living in it. When I was finally home and under the blissful flow of the shower head, my temptation was to wash that grubby hair eight or...