Have you ever been so pleasantly surprised by great customer service that you felt the need to tell people about it? This is one such story. Real World Story: It was just another day of travel, or so I thought. On business recently, I arrived in Phoenix, went to the...
Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
It’s the holiday season. A time of massive shopping for “the day,” but what if we focused on giving with no expectation of getting anything in return? I bet we would gain something even better—a feeling of pride, happiness, and deep fulfillment. Real World Story:...
