Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
It’s the holiday season. A time of massive shopping for “the day,” but what if we focused on giving with no expectation of getting anything in return? I bet we would gain something even better—a feeling of pride, happiness, and deep fulfillment. Real World Story:...
To all my family and friends, Thanksgiving is my favorite holiday of the year because I get to pause and give thanks to all of YOU. I appreciate each and every one of you and am grateful that we’re connected and supporting each other. I wish you much health and...
