Suzy Garcia, Area 9 Governor of Toastmasters International talks about how much she really enjoyed Barbara’s presentation that included tangible tips and so much energy
Have you ever been so pleasantly surprised by great customer service that you felt the need to tell people about it? This is one such story. Real World Story: It was just another day of travel, or so I thought. On business recently, I arrived in Phoenix, went to the...
Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
It’s the holiday season. A time of massive shopping for “the day,” but what if we focused on giving with no expectation of getting anything in return? I bet we would gain something even better—a feeling of pride, happiness, and deep fulfillment. Real World Story:...
