by Barbara Khozam | Apr 7, 2016 | Customer Service Consultant
In August 2015, my husband bought me two rings for our anniversary. They didn’t fit, so I took them back within the 30 day period. However, they were not accepted because I didn’t have the receipt. (Of course I didn’t. They were a gift.) A few days later,...
by Barbara Khozam | Mar 31, 2016 | Customer Service Consultant
Have you ever had a transaction go terribly wrong, yet a sincere apology would have gone a long way to making the situation a little better? Real World Story: As a customer service professional, what would you do in the following scenario: I order a book from an...
by Barbara Khozam | Feb 25, 2016 | Customer Service Consultant
Suzy Garcia, Area 9 Governor of Toastmasters International talks about how much she really enjoyed Barbara’s presentation that included tangible tips and so much energy
by Barbara Khozam | Feb 11, 2016 | Customer Service Consultant
Have you ever been so pleasantly surprised by great customer service that you felt the need to tell people about it? This is one such story. Real World Story: It was just another day of travel, or so I thought. On business recently, I arrived in Phoenix, went to the...
by Barbara Khozam | Jan 28, 2016 | Customer Service Consultant, Customer Service Speaker
Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
by Barbara Khozam | Jan 7, 2016 | Customer Service Consultant
Barbara getting the crowd into the presentation in Kuala Lumpur.
