It all starts with attitude. If you don’t like what you’re doing customers will notice–it’s written all over your face. (pg 5) If you choose to be happy, you will be happy, enabling you to make your customers happy. And guess what? Happiness is contagious as...
Real World Story: A few weeks ago, I attended the Toastmaster International Convention at Caesars Palace Hotel and Casino in Las Vegas, NV. The first thing I noticed as I entered the hotel was the massive amount of people – everywhere. They were checking in, walking...
Every single one of us has the opportunity to brighten up a room. Employees are missing opportunities, especially when they are really busy. For example, let’s say a customer mentions she just had a birthday yesterday, and the employee responds by saying “Name and...
When you deeply care about something, it’s easy to create enthusiasm about it. And if you truly care about your customers and the products you represent, it will be easy to please your customers and go the extra mile So, kill them with kindness, use your enthusiasm to...
Has this ever happened to you? Real World Story: A meeting planner who had recently booked me for a keynote presentation told me the following true story: “It was approximately 12:15 in the afternoon, and I had a lunchtime craving for one of my favorite sandwiches at...
I’ve noticed a trend lately. The companies that hire me to help with customer service are ones that already have great service. When you think about it, that makes perfect sense! When an organization’s leaders believe in and understand the importance of proactively...
