by Barbara Khozam | Oct 22, 2015 | Customer Service Consultant
Have you ever had such a bad customer experience with a company that you talked about it continually for four days? This is such a story. Real World Story: My friend told me the following story about his experience with Dollar Rent A Car. One evening earlier this...
by Barbara Khozam | Oct 1, 2015 | Customer Service Consultant
Bob Dietrich, Public Relations Officer for District 5 Toastmasters shares his experience touting Barbara as a phenomenal, fun and engaging presenter
by Barbara Khozam | Sep 24, 2015 | Customer Service Consultant
Real World Story: I was late for breakfast. The morning meal service ended at 9:30, and the time now was 9:25. I raced down to the restaurant and crossed the threshold at 9:26. I was expecting to be greeted by the restaurant staff with a heavy sigh and an attitude...
by Barbara Khozam | Sep 10, 2015 | Customer Service Consultant
It all starts with attitude. If you don’t like what you’re doing customers will notice–it’s written all over your face. (pg 5) If you choose to be happy, you will be happy, enabling you to make your customers happy. And guess what? Happiness is contagious as...
by Barbara Khozam | Sep 4, 2015 | Customer Service Consultant
Real World Story: A few weeks ago, I attended the Toastmaster International Convention at Caesars Palace Hotel and Casino in Las Vegas, NV. The first thing I noticed as I entered the hotel was the massive amount of people – everywhere. They were checking in, walking...
by Barbara Khozam | Aug 27, 2015 | Customer Service Consultant
Every single one of us has the opportunity to brighten up a room. Employees are missing opportunities, especially when they are really busy. For example, let’s say a customer mentions she just had a birthday yesterday, and the employee responds by saying “Name and...
