How companies with the best customer service get even better
I’ve noticed a trend lately. The companies that hire me to help with customer service are ones that already have great service. When you think about it, that makes perfect sense! When an organization’s leaders believe in and understand the importance of proactively...Glares and stares—taking a dirty look at BAD customer service
Have you ever been treated badly simply because of how you were dressed? I bet it didn’t make you feel very good, did it? Real World Story: The other day, my husband and I went browsing at the stores at our local mall. We eventually wandered into the upscale...The importance of professionalism in customer service
The other day, while teaching a customer service workshop, I transitioned into a discussion with my participants about professionalism. The workshop participants’ ages ranged from early 20’s to late 60’s. At first we had some disagreements until I asked them what THEY...How poor communication in a crisis leads to BAD service and a dissatisfied customer
Real World Story: It all started about 11 days ago… SUNDAY: I noticed my cat wasn’t eating and was acting very lethargic. Trying to avoid for her a traumatic trip to the veterinarian’s clinic, I called a mobile vet service—based on the great reviews the service...