Customer Service Consultant - Barbara Khozam, Customer Service Speaker

The importance of professionalism in customer service

by Barbara Khozam | Jul 16, 2015 | Customer Service Consultant

The other day, while teaching a customer service workshop, I transitioned into a discussion with my participants about professionalism. The workshop participants’ ages ranged from early 20’s to late 60’s. At first we had some disagreements until I asked them what THEY...

How poor communication in a crisis leads to BAD service and a dissatisfied customer

by Barbara Khozam | Jul 9, 2015 | Customer Service Consultant

Real World Story: It all started about 11 days ago… SUNDAY: I noticed my cat wasn’t eating and was acting very lethargic. Trying to avoid for her a traumatic trip to the veterinarian’s clinic, I called a mobile vet service—based on the great reviews the service...

How to boost your mind and body to deliver exceptional customer service

by Barbara Khozam | Jul 2, 2015 | Customer Service Consultant

Last week I wrote about the many BAD experiences that I’ve been having with service people while traveling lately. Since this problem continues to be an important issue to me, I wanted to expand a bit more on how people in any service industry can boost their mind and...

How to turn mundane customer service into an exceptional customer experience

by Barbara Khozam | Jun 25, 2015 | Customer Service Consultant, Customer Service Training

I’ve been traveling a lot recently and have been experiencing a plethora of customer service people. To this day, I’m still amazed by the wonderful feeling of being greeted immediately with a smile. A welcoming smile makes me feel great and sets a positive expectation...

How to increase staff engagement to improve customer service

by Barbara Khozam | Jun 18, 2015 | Customer Service Consultant

en•gage•ment (ĕn-gāj’ment) — the act of participating or being in a state of participation; being in gear; meshed. I recently read the most current study about employee engagement. In a nutshell, the report from Modern Survey revealed the following results: 23% of...

Delivering Gold Standard Customer Service to challenging or impaired customers

by Barbara Khozam | Jun 11, 2015 | Customer Service Consultant, Customer Service Training

Real World Story: On the news recently, the media reported an incident in which a United Airlines flight made an unscheduled, early landing in Salt Lake City in order to kick off a family with an autistic child who was being disruptive. You can pick up the story on...

« Older Entries

Next Entries »