Glares and stares—taking a dirty look at BAD customer service
Have you ever been treated badly simply because of how you were dressed? I bet it didn’t make you feel very good, did it? Real World Story: The other day, my husband and I went browsing at the stores at our local mall. We eventually wandered into the upscale...The importance of professionalism in customer service
The other day, while teaching a customer service workshop, I transitioned into a discussion with my participants about professionalism. The workshop participants’ ages ranged from early 20’s to late 60’s. At first we had some disagreements until I asked them what THEY...How poor communication in a crisis leads to BAD service and a dissatisfied customer
Real World Story: It all started about 11 days ago… SUNDAY: I noticed my cat wasn’t eating and was acting very lethargic. Trying to avoid for her a traumatic trip to the veterinarian’s clinic, I called a mobile vet service—based on the great reviews the service...