Are your customer service efforts proactive in patient communication?
In any business, especially in the field of healthcare, how you communicate with customers or patients is vital. Not communicating effectively can literally kill your customer service efforts—and your reputation. A colleague recently shared the following story. Real...
A creative Thank You that WOWs customers
Has a business ever thanked you in such a way that it simply WOWed you? A friend of mine recently shared the following thank you story from an online business. Real World Story: “Hi Barbara. I just ordered two patches from Patch Panel, and I received one of the best...
The Key to Gold Standard Customer Service is Consistency
A few weeks ago, a colleague shared his great customer service experience in receving his first Covid shot. The experience, however, was a little different the second time around. Real World Story: “I was off to get my second Covid shot, and I was looking forward to...
Customer Service that Keeps the Doctor Away
Because of the Covid-19 pandemic, medical organizations have had to scramble to adhere to CDC guidelines to ensure patients are kept safe. Not an easy job, and it’s been more important than ever to keep patients at the forefront of our attention and care while...