Customer Service Training - Barbara Khozam, Customer Service Speaker

Exceptional Medical Customer Service Means Being Your Best Self at the Worst of Times

by Barbara Khozam | Aug 14, 2019 | Customer Service Training

In the business of healthcare, we are often in contact with people who are at their worst because of pain and the anxiety that comes with it. So it is imperative that we are always our best self. A colleague recently shared the following story. Real world story: “I...

Putting Peace of Mind into Medical Customer Service

by Barbara Khozam | Jun 21, 2019 | Customer Service Training

I can’t think of a better time when customer service is most essential than when it involves your health, especially when you are getting ready to have surgery. Wouldn’t you agree? A colleague shared the following story with me. Real world story: “My boyfriend...

How to outweigh the BAD with the GOOD for exceptional customer service

by Barbara Khozam | Apr 19, 2019 | Customer Service Training

Bad things happen to good people all the time. In customer service, we often have to interact with good people who are frustrated and even angry over a bad experience they’ve had. The trick is to turn around their negative situation into a positive outcome. Real world...

How NOT to accuse your customers for a better service delivery experience

by Barbara Khozam | Mar 29, 2019 | Customer Service Training

I’ve heard two stories from two different people in the past three months. Real World Story: A customer was standing in the express lane of a grocery story. About seven people stood in front of him. The cashier was moving extremely slowly, excessively talking to every...

Eliminating the “no problem” problem from your customer service delivery

by Barbara Khozam | Mar 21, 2019 | Customer Service Training

Have you ever felt like maybe you just missed something important? For example, you thank your waitress for her great service as you’re leaving your favorite restaurant, and you get a “No problem.” Or as you’re leaving your doctor’s office, you thank the front desk...

Customer Service is About People Helping People

by Barbara Khozam | Jan 31, 2019 | Customer Service Training

Have you ever shopped online for a much-needed item and were super excited to find what you were looking for, but were disappointed when you show up to the store and your item is nowhere to be found? Worse yet, no one at the store cares to figure out whether or not...