Three Reasons Why Your Business Needs to Provide Excellent Customer Service
A guest post by Karthik: The kind of customer service you receive from any store determines whether you will come back or not. If you receive bad service, you will storm out of that place with a lot of disappointment. Chances are you won’t recommend that place to...The Dunkin’ Donuts Approach to BAD Customer Service Delivery
If you begin to rely on your customers to enforce your service delivery standards, odds are you have lost control of your customer service efforts. Enforcing service standards is not what customers should do. It’s what YOU must do! Not to mention implementing service...
How to Combat Interpersonal Biases in Your Customer Service Delivery
We’re living in some unusual times of social understanding. The current social atmosphere is amazingly bi-polar—gains in some areas and great losses in others. At one end of the spectrum, we’re seeing increased positive awareness in attitudes and lessening aggressions...
Chewy: a case study in superior customer service
If you’ve been following my blog for even a few weeks, you’ll realize that I have a passion for certain elements of superior customer service. And this week I came across the perfect example of a case study that exemplifies the power and effectiveness of these...