Think about how you used to get your questions answered: You might have stopped in a store, especially if you had to make a return of a product. You could have called—especially helpful if you just wanted to understand how something worked. You might have written—but then as technology progressed you possibly could have emailed for assistance. But instant access has brought something else useful: live chat.
Live chat enables people to instantly reach someone at a company through a messaging-like service. It’s well like by customers, which means more and more companies are relying on it as a complement to traditional customer service departments.
For customers, it eliminates troublesome hold times. It’s convenient and gives them a record of what they asked and who they talked to. But it’s also helpful for them to use at their convenience—say, when they’re doing something else.
Want to learn more? Try this graphic.
