Is customer service the new marketing? This question isn’t just about the increasing importance of social media and customer reviews, or rising consumer disenchantment with traditional marketing. For some, it’s about making the decision between long-term...
I found this article on the internet and thought I would pass it along. Feel free to leave your comments at the bottom. The complete company rankings Here’s a look at the methodology and full results of the MSN Money-JZ Analytics customer service survey for...
Don’t waste your time trying to reinvent the wheel. Negative Ned Says… “Most of the time, I know the answer to a customer’s complaint about two seconds after he starts whining about it. I nod, look bored, and check my e-mail while he’s rattling on about the...
Great news! My company and I are honored to have made it into the July-August 2012 edition of 11:11 Magaine. This magazine is created by an amazing woman named Simran Singh and is “Devoted to the Journey of the Soul.” My interview is on pages 46-47. Feel...
Real World Example: It was a normal day at the airport, or so I thought. I was flying out of the San Diego airport on my way to Salt Lake City. I was on my way to the gate when I heard music. Loud music. As I looked to see where it was coming from, I saw Southwest...
