A look at what it takes to be at customer service agent
I recently wrote about how cable companies are notorious for having the worst customer service of any industry and shared a great story from a colleague. That, apparently, got readers thinking, and I received another cable company service story that gives a glimpse...
Customer Service that’s like having a “friend on the inside”
Cable companies are notorious for having the worst customer service of any industry. So, how about I blow your mind with a customer service story about Spectrum that will leave you smiling? A colleague shared the following story with me. Real World Story: “We are in...
Have you handed over your customer service to Google?
A colleague recently shared his customer service experience of contacting his business email hosting service after having no access for more than 16 hours. Real World Story: “The customer service experience I’m about to share with you is a true story. I’m not crafty...
Are your employee incentive programs too outdated to elevate your customer service delivery?
A colleague recently shared his thoughts on old-school employee incentive programs, like Employee of the Month, as an organization’s internal booster of customer service delivery. Real World Story: “Recently, I’ve been thinking about how employers incentivize...