by Barbara Khozam | Aug 15, 2024 | Customer Service Training
Real World Story: (Told my seasoned sales professional Vic Jacobsen) “As a seasoned sales I’ve worn many hats throughout my career. From Sales Rep to Sales Manager, Marketing Manager, and eventually General Manager for Xerox Corporation, I’ve had the privilege...
by Barbara Khozam | Aug 13, 2024 | Customer Service Training
Traditionally customer service has been viewed as a resource for problem solving, yet surveyed consumers indicate that interacting with company representatives is always an opportunity to build a long-term relationship. Exceptional customer service fosters long-term...
by Barbara Khozam | Jul 11, 2024 | Customer Service Training
I often preach that a person’s favorite sound is hearing his or her own name. That remains true, however even more personalization in customer interactions significantly increases the chances of continuing or earning brand loyalty. Other personalizations include...
by Barbara Khozam | Jul 10, 2024 | Customer Service Training
AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following – 1. AI can’t replace human connection. Have you ever heard a customer...
by Barbara Khozam | May 20, 2024 | Customer Service Training
Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it’s a bumpy ride. So, picture this: I’m in town for a conference, excited to soak up some knowledge. I hop in an Uber from the...
by Barbara Khozam | Oct 5, 2023 | Customer Service Training
The essence of customer service may be summoned up as people being of service to others, so having an attitude of service is essential for customer service professionals. And when customer service is delivered exceptionally well, it can dispel some of the myths that...
