The Carbon copy of exceptional customer service
On a recent Friday morning, I woke up with a sore throat. Despite the discomfort, I made it through the day, but I was extremely tired all day long. I was slated as an announcer for the local Oceanside parade on Saturday. Although my throat was VERY sore, I was able...
Face yoga company’s customer service that’s a pain in the neck
Please don’t judge me. Yes, I tried face yoga. I know some of you have tried goat yoga, and you didn’t see me pointing fingers! Did you know our faces and necks have 68 muscles? And like any muscle in our body, face muscles need to be exercised in order to maintain...
A look at what it takes to be at customer service agent
I recently wrote about how cable companies are notorious for having the worst customer service of any industry and shared a great story from a colleague. That, apparently, got readers thinking, and I received another cable company service story that gives a glimpse...
Customer Service that’s like having a “friend on the inside”
Cable companies are notorious for having the worst customer service of any industry. So, how about I blow your mind with a customer service story about Spectrum that will leave you smiling? A colleague shared the following story with me. Real World Story: “We are in...