by Barbara Khozam | Dec 12, 2024 | Customer Service Training
A colleague posted a bad customer service story on her Facebook page. When I saw it, I knew I had to share it with you. Real world story: Early this morning at a not too busy Walmart, an employee told me that she couldn’t help me find what I needed because she...
by Barbara Khozam | Nov 18, 2024 | Customer Service Training
Picture this: It’s 118 degrees outside. Yes, that’s right, a scorching one hundred and eighteen degrees. I arrive at the JW Marriott in Palm Desert, drenched in sweat from merely existing in the heat. I park my car in the short-term registration area, hoping my...
by Barbara Khozam | Nov 15, 2024 | Customer Service Training
With rising customer expectations and fierce marketplace competition, it’s essential to elevate your e-commerce approach for the holiday season. Providing a memorable shopping experience gives customers—both new and returning—a reason to choose you. To achieve this,...
by Barbara Khozam | Oct 11, 2024 | Customer Service Training
No one enjoys dealing with an irate customer, but learning to navigate tough conversations can transform negative interactions into opportunities to build customer loyalty and boost profits. When I train customer service representatives, they often start with a sense...
by Barbara Khozam | Sep 16, 2024 | Customer Service Training
If you’ve recently scrolled social media, chances are likely you came across numerous videos of employees at work. These videos often feature interactions with difficult customers, or show employees and their co-workers discussing, if not complaining about, various...
by Barbara Khozam | Sep 14, 2024 | Customer Service Training
Submitted by D. D. Daruvala – the Managing Director of DFS Solutions an Occupational Safety, and Management Consulting Company I’ve often found myself at the receiving end of subpar customer service, where the experience ranges from indifferent to...
