by Barbara Khozam | Jan 19, 2023 | Customer Service Training
According to various surveys on customer service, one of the top five pet peeves that customers complain about is associates who are missing in action. If your place of business is supposed to be open for business, then staff need to be present and ready to greet and...
by Barbara Khozam | Jan 5, 2023 | Customer Service Training
Not all health insurance coverage is created equally. Some insurance coverage is subsidized by our government for low-income and elderly people, known as Medicaid and Medicare, respectively. In California, Medicaid is known as Medi-Cal. And as a subsidized program,...
by Barbara Khozam | Dec 30, 2022 | Customer Service Training
As we near the end of 2022, we naturally begin to reflect on the past year—our successes and our failures. Let us celebrate our wins and learn from our losses, knowing that past failures aren’t failures at all but successes waiting to happen. Goodbye 2022! As we...
by Barbara Khozam | Dec 16, 2022 | Customer Service Training
COVID-19 is once again surging, with hospitalization rates up 75% since the Thanksgiving holiday. Add to that scenario the flu season and the newly emerging RSV bug, and you’ve got three very scary reasons for the general public to worry. It is, therefore, vital for...
by Barbara Khozam | Dec 8, 2022 | Customer Service Training
In customer service training, trainers spend much of our time teaching strategies to help you interact successfully with different types of customer personalities and attitudes and in various situations and phases of the customer service transaction. In essence, we...
by Barbara Khozam | Nov 23, 2022 | Customer Service Training
Giving thanks is a yearlong endeavor for many of us. And as we enter the season in which giving thanks is more in focus than at other times of the year, let us emphasize THANKFULNESS. Let us give thanks for the customers, clients and patients whom we serve with...
