Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Customer Service that’s like having a “friend on the inside”

by Barbara Khozam | Jun 2, 2022 | Customer Service Training

Cable companies are notorious for having the worst customer service of any industry. So, how about I blow your mind with a customer service story about Spectrum that will leave you smiling? A colleague shared the following story with me. Real World Story: “We are in...

Have you handed over your customer service to Google?

by Barbara Khozam | May 19, 2022 | Customer Service Training

A colleague recently shared his customer service experience of contacting his business email hosting service after having no access for more than 16 hours. Real World Story: “The customer service experience I’m about to share with you is a true story. I’m not crafty...

Are your employee incentive programs too outdated to elevate your customer service delivery?

by Barbara Khozam | Mar 25, 2022 | Customer Service Training

A colleague recently shared his thoughts on old-school employee incentive programs, like Employee of the Month, as an organization’s internal booster of customer service delivery. Real World Story: “Recently, I’ve been thinking about how employers incentivize...